Frequently Asked Questions
Product FAQs
Will It Work In All Countries?
✅ Yes, PlugMate™ supports 200+ regions, including the US, UK, EU, and AU.
Can It Charge Multiple Devices At Once?
✅ Absolutely, with 1 AC, 2 USB-C, and 2 USB-A ports, it powers up to 5 devices simultaneously.
Is It Safe To Use With My Phone Or Laptop?
✅ Yes dual 10A fuses and built-in protection prevent overcurrent, overheating, and short circuits.
Does It Convert Voltage?
✅ No it’s compatible with dual-voltage devices (100–250V). Always check your device’s rating before use.
How Fast Does It Charge?
✅ USB-C delivers PD 20W and USB-A provides QC 18W fast charging for most smartphones and tablets.
Is It Bulky Or Heavy?
✅ Not at all, it weighs only 0.3 lbs and fits easily in any pocket or travel pouch.
Does It Work With Hair Dryers Or Irons?
✅ Only if your appliance supports dual voltage (100–250V). Otherwise, use a voltage converter.
Is It Certified Safe?
✅ Yes FCC and CE certified for international use.
How this Product works
⚙️ How It Works
✅ Step 1 – Select The Plug Type: Slide out the correct plug for your destination (US/EU/UK/AUS).
✅ Step 2 – Connect Your Devices: Use the universal socket or any USB port.
✅ Step 3 – Smart Detect Charging: PlugMate™ automatically adjusts power output for each device.
✅ Step 4 – Stay Safe: Built-in fuse protection guards against power surges and overheating.
✅ Step 5 – Pack & Go: Retract the plug, store it in your travel pouch, and you’re ready for your next flight.
Product Specifications
⚙️ How It Works
✅ Step 1 – Select The Plug Type: Slide out the correct plug for your destination (US/EU/UK/AUS).
✅ Step 2 – Connect Your Devices: Use the universal socket or any USB port.
✅ Step 3 – Smart Detect Charging: PlugMate™ automatically adjusts power output for each device.
✅ Step 4 – Stay Safe: Built-in fuse protection guards against power surges and overheating.
✅ Step 5 – Pack & Go: Retract the plug, store it in your travel pouch, and you’re ready for your next flight.
Where are you located?
Our head office is located in Australia WA Perth
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently he only ship within Australia, New Zealand, Canada, UK & USA at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.