Frequently Asked Questions
Where are you located?
We’re proudly based in Perth, Western Australia 🇦🇺 operating 100% online and remotely. TripTopp.com does not have a physical storefront, which allows us to focus on delivering quality travel essentials directly to your door, wherever you are. ✈️📦
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 4 to 14 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia, New Zealand, United States, United Kingdom, & Canada at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Info@triptopp.com
Our operating times are Monday to Friday, 10AM - 3PM AEST. We aim to respond within 24 hours during weekdays.