Answers to the questions Australian travellers ask us most. Can't find what you need? Email info@triptopp.com. For travel questions such as power banks on planes, the 100ml liquids rule and which adapter to take, see our Travel FAQ for Australians.

How much does shipping cost?

Shipping is free on every order within Australia, and also free to New Zealand, the United States and Canada.

How long does delivery take?

Most orders arrive within 4 to 14 business days, depending on where you are in Australia.

Where are the products shipped from?

All products are stocked and shipped from within Australia. Depending on stock levels, orders ship from our warehouses in Victoria or New South Wales.

Do you ship internationally?

Yes. We ship free to New Zealand, the United States and Canada. Your delivery estimate is shown at checkout. For any other country, email info@triptopp.com before ordering.

What is your returns and refund policy?

Every order comes with a 14-day money-back guarantee. If you're not happy, contact us and we'll make it right. See our Money Back & Refund Policy for details.

What if my order is delayed?

First check your shipping confirmation email (it sometimes lands in spam or junk) and our Shipping Information page. You can also use Track Your Order. If you still can't find it, contact us and we'll look into it.

What payment methods do you accept?

We currently accept credit cards and direct debit. All payments go through a secure, encrypted checkout.

What currency are your prices in?

All prices are in Australian dollars (AUD).

How do I contact Trip Topp?

Use our Contact Us page or email info@triptopp.com. A team member will reply within 24 to 48 hours.