Frequently Asked Questions
Product FAQs
Is it suitable for daily use and travel?
✅ Yes, it’s designed for safe daily use with auto shut-off protection.
Does it help with stiff neck and shoulders?
✅ Yes, the deep-kneading nodes target tight muscles and reduce stiffness.
Can I use it while travelling?
✅ Yes, it’s compact, wireless, and perfect for flights or road trips.
Is the heat function optional?
✅ Yes, you can turn the heat on or off anytime.
How long should I use it?
✅ Recommended 10-minute sessions for best results.
How this Product works
⚙️ How This Product Works
✅ Uses rotating massage nodes to deliver a soothing massage experience
✅ Optional heat function for added comfort during use
✅ Designed to support relaxation and everyday comfort
✅ Inspired by massage techniques for a calming experience
✅ Helps you unwind and feel more at ease
Product Specifications
📏 Product Specifications
✅ Material: High-quality ABS for lightweight comfort
✅ Size: 25 × 17.5 × 17.4 cm compact design
✅ Power: 8W efficient energy use
✅ Voltage: 5V safe low-voltage operation
✅ Modes: 5 massage modes for custom comfort
✅ Intensity: 4 adjustable strength levels
✅ Timer: 10-minute auto shut-off safety feature
✅ Charging: Type-C fast and convenient charging
Where are you located?
Our head office is located in Australia WA Perth
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently he only ship within Australia, New Zealand, Canada, UK & USA at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.