Frequently Asked Questions
Product FAQs
Will this pillow help with neck pain?
✅ Yes, it supports your neck and reduces pressure for less soreness.
Can I sleep better on a plane with it?
✅ 360° support keeps your head upright so you can rest comfortably.
Is it good for chronic neck or shoulder issues?
✅ Gentle, stable support helps reduce ongoing tension and discomfort.
Can I use it outside of travel?
✅ Great for flights, car rides, office naps, or relaxing at home.
Is the cover washable?
✅ Yes, the removable cover is machine washable.
Will it fit all neck sizes?
✅ Adjustable, flexible fit supports most users comfortably.
Is it easy to pack?
✅ Lightweight, compact design fits easily into any bag.
What makes it better than regular pillows?
✅ 360° ergonomic support reduces strain and helps you sleep deeper.
How this Product works
🛠️ How It Works – NapMate™
✅ Step 1 – Position Around Your Neck: Place NapMate™ gently around your neck before sitting or reclining.
✅ Step 2 – Adjust for Perfect Fit: Rotate or tilt it until it supports your neck and head comfortably from all sides.
✅ Step 3 – Relax and Rest: Lean back and enjoy stable, supported comfort that prevents your head from falling forward.
✅ Step 4 – Sleep Peacefully: Stay relaxed and fall asleep faster, waking up without stiffness or soreness.
✅ Step 5 – Pack and Store: After use, simply fold and store it in your bag for your next trip.
Product Specifications
📐 Product Specifications – NapMate™
📏 Dimensions: Compact size designed for travel comfort
🪶 Weight: Lightweight and easy to carry in any bag
🛌 Material: Premium memory foam with soft, breathable fabric cover
🔄 Support Design: 360° ergonomic neck and head support
💤 Function: Reduces neck strain, stiffness, and muscle tension during travel
🧼 Cover: Removable and machine-washable for easy cleaning
🧳 Portability: Compressible and packable for flights, trains, cars, or home use
👤 Fit: Flexible design suitable for most neck sizes
Where are you located?
Our head office is located in Australia Perth WA
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 4 to 14 working days depending on your location within Australia.
Do you ship internationally?
We currently he only ship within Australia, New Zealand, Canada, UK & USA at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@triptopp.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
