Frequently Asked Questions
Product FAQs
Does it fit a laptop?
✅ Yes, the main compartment fits laptops up to 17 inches.
Is it waterproof?
✅ Yes, the backpack is splashproof and protects against light rain.
Can I charge my phone inside?
✅ Yes, connect your power bank to the external USB port (power bank not included).
Is it comfortable for long wear?
✅ Yes, air-cushioned shoulder straps provide ergonomic comfort all day.
How much can it carry?
✅ The GearFlow™ backpack has a large 55L capacity, perfect for work, school, or travel.
How this Product works
⚙️ How This Product Works
✅ Pack your essentials in three zones – main compartment for laptops/clothes, front quick-access pocket for devices/docs, side pockets for bottles/umbrella
Product Specifications
📏 Product Specifications ✅ Material: Premium waterproof oxford fabric
✅ Capacity: 55L large storage
✅ Carrying System: Air-cushioned shoulder straps
✅ Compartments: Main, front quick-access, side pockets
✅ Closure: Anti-theft double zipper with padlock
✅ Extras: External USB charging port (power bank not included)
✅ Use: Ideal for work, school, commuting, travel, hiking, and daily adventures
✅ Care: Wipe clean with damp cloth
Where are you located?
Our head office is located in Australia WA Perth
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently he only ship within Australia, New Zealand, Canada, UK & USA at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.